At Wearnexa, managed and owned by Bright Reach Private Limited, our priority is to make your shopping journey effortless and reliable from checkout to final delivery. Throughout this policy, terms such as “we,” “us,” and “our” refer to Bright Reach Private Limited, whereas “you,” “your,” and “user” refer to the customers who place orders on our platform. This Shipping and Delivery Policy explains how products purchased from our website are packed, shipped, and delivered to you. Confirming an order on our platform indicates that you acknowledge and accept the guidelines and conditions outlined here.

Serviceable Regions

We currently fulfill orders across every deliverable pin code within India. At present, our services do not include international delivery, and orders outside India cannot be processed.

Order Handling Schedule

All confirmed purchases are forwarded for dispatch within 1–2 working days, excluding Saturdays, Sundays, and official public holidays.
Once your purchase enters the processing cycle, you will receive an official confirmation email containing relevant details regarding the order.

Estimated Delivery Window

Our standard courier delivery period ranges between 3–8 working days, ensuring that your selected products reach you safely and without delay.

Unsuccessful Delivery Attempts

If a shipment cannot be delivered because of incorrect address details, non-availability of the recipient, or refusal to receive the parcel, the order will automatically be returned to our warehouse facility. After this, customers can request a second delivery attempt through our support team.

Damaged or Missing Shipments

If an order reaches you in damaged condition, kindly contact our customer care team within 48 hours of receiving the package and attach clear photographic proof for quick assessment.
For shipments that are lost during transit, we will take action after obtaining confirmation from our courier partner, following which a refund or replacement will be initiated.

Customer Assistance

For any concerns, clarifications, or follow-ups regarding shipping, dispatch status, or delivery, please feel free to reach out to us at brightreachprivatelimited@gmail.com

We sincerely appreciate your trust in us and are committed to ensuring a reliable, transparent, and timely delivery experience each time you shop with us.